Order tracking

Where's my order?

Enter the tracking number from your shipping confirmation email to see where your order is.

You'll find it in the shipping confirmation email we sent when your order left our warehouse.

  1. 01

    Order placed

    You get an order confirmation email right away.

  2. 02

    Being prepared

    We pack and hand your order to the carrier within 1–2 business days.

  3. 03

    On its way

    You get a shipping email with your tracking number. Use it on this page.

  4. 04

    Delivered

    Orders to the USA and Canada usually arrive in 6–10 business days.

No tracking number yet?

It's sent as soon as your order ships. Check your spam or promotions folder too.

View your account

Package damaged or wrong?

Contact us right away if an item arrives damaged, defective or wrong, and we'll make it right.

Read our refund policy

Still need help?

Email us at support@zefria.com and our team will get back to you.

Contact us