Shipping
Shipping information.
Where your order is, how long it takes, and what to do if something goes wrong.
Delivery in 5–12 business days
Delivery time depends on your location. Most orders arrive within this window.
Tracked every step
You’ll receive a tracking number by email as soon as your order ships.
30-day guarantee
Not happy with the results? Contact us within 30 days for a refund.
Delivery times
Orders are delivered in 5–12 business days, depending on your location. Business days are Monday to Friday, excluding holidays. During peak seasons, carriers may need a little extra time.
Shipping rates
Available shipping options and rates for your address are shown at checkout, before you pay.
Order tracking
As soon as your order ships, we’ll email you a confirmation with your tracking number. You can follow your parcel anytime on our Track Your Order page.
Wrong address?
Please double-check your shipping address at checkout. If you spot a mistake, email support@zefria.com as soon as possible — we’ll do our best to update it before your order ships.
Lost, delayed or damaged parcels
If your tracking hasn’t updated for several days, your parcel looks lost, or it arrives damaged, email support@zefria.com with your order number and we’ll help you sort it out.
Returns & refunds
Every order is covered by our 30-day money-back guarantee. For full details, read our refund policy.
Questions?
Our support team is available Monday to Friday and usually replies within 12 hours. Reach us at support@zefria.com or through our contact form.
How long does shipping take?
Orders arrive in 5–12 business days depending on location. You’ll get a tracking number by email, and you can follow your parcel on our tracking page.
How much is shipping?
Shipping options and rates for your address are shown at checkout before you pay.
How do I track my order?
Use the tracking link in your shipping confirmation email, or enter your tracking number on our Track Your Order page.
What if it doesn’t work — can I get my money back?
Yes. Every order is covered by our 30-day money-back guarantee. Email support@zefria.com and we’ll take care of you. Details in our refund policy.